{"id":352,"date":"2021-06-08T21:35:44","date_gmt":"2021-06-08T19:35:44","guid":{"rendered":"https:\/\/www.grow-up.sk\/blog\/?post_type=product&#038;p=352"},"modified":"2022-01-06T17:43:19","modified_gmt":"2022-01-06T16:43:19","slug":"zvedava-otazka","status":"publish","type":"product","link":"https:\/\/www.grow-up.sk\/Eshop\/product\/zvedava-otazka\/","title":{"rendered":"Zvedav\u00e1 ot\u00e1zka"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"<p>Hracie karty s\u00a0n\u00e1zvom \u201e<em>zvedav\u00e1 ot\u00e1zka<\/em>\u201c s\u00fa ur\u010den\u00e9 pre t\u00fdch, ktor\u00ed si chc\u00fa vybudova\u0165 \u00faprimn\u00e9 a\u00a0prosperuj\u00face vz\u0165ahy. Vysk\u00fa\u0161ajte si na vlastnej ko\u017ei, ak\u00e1 je sila otvoren\u00fdch ot\u00e1zok.<\/p>\n<p>Hracie karty s\u00fa zostaven\u00e9 v\u00a0s\u00falade s\u00a0metodikou <strong>happy call centrum<\/strong><\/p>\n<p><strong>Ot\u00e1zky na kart\u00e1ch s\u00fa zameran\u00e9 na posil\u0148ovanie z\u00e1kazn\u00edckej sk\u00fasenosti, zvy\u0161ovanie kvality predaja a\u00a0obsluhy, budovanie komunika\u010dn\u00e9ho \u0161tandardu a\u00a0zvy\u0161ovanie anga\u017eovanosti t\u00edmu.<\/strong><\/p>\n<p><strong>Pri tvorbe kariet sme vych\u00e1dzali s\u00a0vlastnej sk\u00fasenosti<\/strong>, \u010do n\u00e1m ako lektorom, kou\u010dom a\u00a0tr\u00e9nerom pri na\u0161ej pr\u00e1ci fungovalo.<\/p>\n<p><strong>Kto bude ma\u0165 z\u00a0t\u00fdchto karti\u010diek najv\u00e4\u010d\u0161\u00ed \u00fa\u017eitok? <\/strong>Ide najm\u00e4 o\u00a0\u013eud\u00ed, ktor\u00ed pracuj\u00fa v\u00a0call centr\u00e1ch a\u00a0chc\u00fa, aby sa spolo\u010dnos\u0165 ako celok posunula t\u00fdm spr\u00e1vnym smerom.<\/p>\n<p><strong>N\u00e1jdete v\u00a0nich ot\u00e1zky, ktor\u00e9 s\u00fa zameran\u00e9 na: <\/strong><\/p>\n<ul>\n<li>CX &#8211; zv\u00fd\u0161enie kvality predaja a\u00a0obsluhy,<\/li>\n<li>posil\u0148ovanie z\u00e1kazn\u00edck\u00fdch sk\u00fasenost\u00ed,<\/li>\n<li>zvy\u0161ovanie anga\u017eovanosti t\u00edmu,<\/li>\n<li>budovanie komunika\u010dn\u00e9ho \u0161tandardu.<\/li>\n<\/ul>\n<p>Hru si m\u00f4\u017eete zahra\u0165 kedy len chcete. <strong>\u00a01 skvel\u00fd tip. <\/strong>Sk\u00faste si ju zahra\u0165 hne\u010f zr\u00e1na, a\u00a0to predt\u00fdm, ako sa pust\u00ed\u0161 do pr\u00e1ce. Ide o\u00a0super nakop\u00e1va\u010d, ktor\u00fd \u00a0namotivuje,\u00a0zlep\u0161\u00ed pracovn\u00fd v\u00fdkon a\u00a0pom\u00f4\u017ee pomenova\u0165 r\u00f4zne t\u00e9my ktor\u00e9 \u010dasto visia vo vzduchu.<\/p>\n<p><strong>\u010co v\u0161etko m\u00f4\u017eete zlep\u0161i\u0165 v\u010faka t\u00fdmto karti\u010dk\u00e1m?<\/strong><\/p>\n<ul>\n<li>podporia fix\u00e1ciu zru\u010dnost\u00ed a\u00a0potenci\u00e1l, ktor\u00fd v\u00a0sebe maj\u00fa jednotliv\u00ed \u010dlenovia t\u00edmu,<\/li>\n<li>posilnia kvalitu v\u00a0r\u00e1mci predaja a\u00a0pri z\u00e1kaznickej obsluhe,<\/li>\n<li>pom\u00e1haj\u00fa z\u00edskava\u0165 priebe\u017en\u00fa sp\u00e4tn\u00fa v\u00e4zbu,<\/li>\n<li>podporuj\u00fa budovanie t\u00edmov\u00e9ho ducha,<\/li>\n<li>ka\u017ed\u00fd hr\u00e1\u010d bude zapojen\u00fd, vypo\u010dut\u00fd a\u00a0z\u00edska priestor hovori\u0165 a\u00a0tak sa v\u0161etky cenn\u00e9 postrehy v\u00a0t\u00edme pomenuj\u00fa. Nikto nebude o\u00a0ni\u010d ukr\u00e1ten\u00fd.<\/li>\n<\/ul>\n<p><strong>\u010co je e\u0161te d\u00f4le\u017eit\u00e9 vedie\u0165?<\/strong><\/p>\n<p>Vz\u00e1jomn\u00fd re\u0161pekt, akt\u00edvne po\u010d\u00favanie a\u00a0adekv\u00e1tny priestor na vyjadrenie s\u00fa z\u00e1kladn\u00fdmi stavebn\u00fdmi kame\u0148mi tejto hry. Spolo\u010dne tak vytv\u00e1rate priestor na h\u013eadanie rie\u0161en\u00ed,\u00a0p\u00e1trajte a\u00a0diskutujte s\u00a0t\u00edmom o\u00a0mo\u017enostiach a\u00a0rie\u0161eniach ktor\u00e9 by ste mohli vysk\u00fa\u0161a\u0165.<\/p>\n<p><strong>Pre koho je hra ur\u010den\u00e1?<\/strong><\/p>\n<ul>\n<li>team l\u00eddrov,<\/li>\n<li>lektorov,<\/li>\n<li>kou\u010dov,<\/li>\n<li>mana\u017e\u00e9rov,<\/li>\n<li>facilit\u00e1torov<\/li>\n<li>&#8230;<\/li>\n<\/ul>\n<p>V\u00a0balen\u00ed n\u00e1jdete <strong>56 hrac\u00edch karti\u010diek s\u00a0pravidlami hry<\/strong>, ktor\u00e9 s\u00fa vyroben\u00e9 z\u00a0obojstrann\u00e9ho matn\u00e9ho lamina, ktor\u00e9 im zaru\u010d\u00ed vy\u0161\u0161iu odolonos\u0165.<\/p>\n<p>Rozmery kariet s\u00fa 15 x 10,5 cm.<\/p>\n<p>Hmotnos\u0165 kariet 300g<\/p>\n<p><strong>ISBN: <\/strong>978-80-974054-1-0<\/p>\n","protected":false},"featured_media":843,"template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"spay_email":""},"product_cat":[18],"product_tag":[],"_links":{"self":[{"href":"https:\/\/www.grow-up.sk\/Eshop\/wp-json\/wp\/v2\/product\/352"}],"collection":[{"href":"https:\/\/www.grow-up.sk\/Eshop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/www.grow-up.sk\/Eshop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.grow-up.sk\/Eshop\/wp-json\/wp\/v2\/media\/843"}],"wp:attachment":[{"href":"https:\/\/www.grow-up.sk\/Eshop\/wp-json\/wp\/v2\/media?parent=352"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/www.grow-up.sk\/Eshop\/wp-json\/wp\/v2\/product_cat?post=352"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/www.grow-up.sk\/Eshop\/wp-json\/wp\/v2\/product_tag?post=352"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}